As we emerge from Covid-19 lock-down and stores and restaurants re-open, retailers will fundamentally rethink their operating models.

From an organisation design perspective, we’re helping our clients think about how they optimise and re-build their teams both through the transitions and for the long term.  Online sales are likely to remain higher than they were Pre-Covid and businesses will need to drive web sales with strong e-commerce teams. Some businesses are creating new channels, for example we are working with one wholesaler to implement a new Direct to Consumer business by Christmas. As stores open, retailers will aim to build lean teams that can create inspirational experiences.

Achieving all of this while managing costs will be tricky.  We can help you design and implement competency-based organisation models that are flexible, lean and scalable.